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Refund & Exchange

REFUND & RETURNS POLICY

You are entitled to a refund in the following situations:

  1. The wrong product was sent.
  2. The product was defective.
  3. The product was damaged upon arrival.
  4. The product was tampered with.
  5. For international shipments, damage to the original seal of the products resulting from checks performed by customs authorities are not considered damage or tampering.


Refunds will only be made onto the original method of payment.

Credit card payments may take between 10-45 days, depending on the issuing bank of the credit card. 



CANCELLATION & RETURN POLICY


Please see below the conditions based on the type of product purchased:

Pralines and Ganaches, Coated Chocolate, Rochers, Gourmet Snacking and Gift Box.


  • The item must be returned sealed and can only be exchanged. No refunds are offered under any circumstances—only exchanges are allowed, and only if the item remains sealed within one week of purchase. Exchanges outside these conditions are not permitted.

  • A customer can cancel their order before 10am on the expected delivery date. If the order is placed on the same day as the delivery, it cannot be cancelled.


If you have any questions or would like any clarification or support, please do not hesitate to contact us.